We/ Speak2Me are an internet-based mobile application developed and
operated by Expert G3nii technologies Limited Liability Partnerships and this
document uses the terms “we”, “our”, and Speak2Me interchangeably. The terms
“you” and “users” are also used interchangeably. The term “we” refers to both
the app and the company, wherever context permits.
How We Work
Speak2Me offers emotional support through curated conversations
with trained listeners, accessible through our mobile application. Some
features are available in exchange for a recurring fee (the “Membership
Services”). Your use of these services constitutes acceptance of these Terms of
Service.
By downloading or using our app, whether via an app store or any
other method, you acknowledge that you have read, understood, and agreed to be
bound by these Terms of Service, as well as our Privacy Policy, which is
incorporated by reference.
These Terms are governed by the laws of India and fall under the
jurisdiction of, India.
Proceeding to use the app is an indication that you accept the
terms and that this document constitutes a legally binding agreement.
Nature of Our Service
- Our
platform connects users with individuals we refer to as “listeners”.
- These
listeners are not medical professionals, therapists, or counselors. They
are in empathetic listening and are present to offer emotional support
through non-therapeutic discussions.
- We
perform basic vetting of listeners but do not guarantee the accuracy of
their personal or professional disclosures.
- Listeners
are not employees of Speak2Me They are independent contractors or third
parties responsible for their own conduct and statements.
Important Disclaimers
- We
are not a substitute for professional mental health care. If you are in
crisis or need clinical assistance, we urge you to contact emergency
services or a licensed professional.
- Conversations
are anonymous to the extent technologically possible, but we encourage
users not to share identifiable or sensitive information.
- We
are not liable for any disputes, conflicts, or harm (emotional, financial,
legal, or otherwise) arising from your interaction with a listener. You
agree to indemnify us fully against any claims arising from such
interactions.
- No
conversations or suggestions should be interpreted as medical, legal, or
professional advice.
User Responsibility
- You
are solely responsible for your behavior, decisions, and any consequences
thereof arising from using this platform.
- You
agree not to misuse the platform or engage in any illegal, harmful, or
offensive behavior.
- You
agree not to form relationships outside the platform with listeners and
not to record or distribute conversations.
Service Availability and Modifications
- We
may change, suspend, or discontinue any part of our services at any time,
without prior notice.
- We
may remove content or modify features based on legal or policy
requirements.
- We
reserve the right to modify these Terms from time to time. Continued use
of the service indicates your acceptance of the updated Terms.
Anti-Hacking Policy
You agree not to:
- Violate
laws or regulations in using the app.
- Use
bots, scripts, or scraping tools to access or interact with the app.
- Attempt
unauthorized access or disrupt services.
- Record
or distribute conversations from the app without consent.
Violation of any of the above may lead to termination of your
account and potential legal action.
Force Majeure
We are not liable for service disruptions due to natural disasters,
governmental action, or other circumstances beyond our control.
Fees and Payments
- All
paid services must be settled in advance. We do not offer price protection
or refunds for promotional changes.
- For
international users, applicable taxes, currency exchange fees, or bank
charges may apply.
Content and Communications
- Some
content may be sensitive or offensive to certain users. Use discretion.
- By
signing up, you consent to receive emails and messages related to service
updates, promotions, and feedback requests.
Limitation of Liability
You agree that any damages or liabilities related to your use of
the app will not exceed the amount paid by you for the service. We are not
liable for indirect, incidental, or consequential damages of any kind.
Contact
If you have concerns or need support, you can reach us at:
Email: help.speak2me@gmail.com
By proceeding, you agree that you are legally competent and authorized
to enter into this agreement.
