Privacy Policy

Privacy Policy – Speak2Me

Effective Date: 21/08/2025
Speak2Me (“we,” “our,” or “us”) values the trust you place in us when using our consultancy app and services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application Speak2Me. Please read this policy carefully to understand our practices.

1. Information We Collect
When you use our app, we may collect the following information:

- Personal Information: Name, email address, phone number, profile details, and other information you provide during registration or while booking a consultation.
- Consultation Data: Audio, video, and chat interactions between consultants and users (if applicable).
- Payment Information: When you make payments, we may collect billing details through our secure payment gateway.
- Device & Usage Information: IP address, device model, operating system, app usage statistics, and crash logs for improving our services.

2. How We Use Your Information

 We use the collected data for:
- Providing and improving our consultancy services.
- Connecting users with consultants.
- Facilitating communication (chat, audio, or video).
- Processing payments and transactions.
- Sending important notifications, updates, and promotional offers (if opted-in).
- Ensuring safety, security, and fraud prevention.

3. How We Share Information

We do not sell or rent your personal data. However, we may share your information in the following cases:
- With Consultants: To facilitate consultancy sessions.
- With Service Providers: For payment processing, analytics, and technical support.
- For Legal Compliance: If required by law or to protect our rights and safety.
- Business Transfers: In case of a merger, acquisition, or asset sale.

4. Data Security

We implement industry-standard security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure.
 

5. Sensitive Permissions and Their Usage

Speak2Me requests certain Android permissions only for features essential to the app’s functionality. We do not use or request any unnecessary or unrelated permissions. Below is the list of permissions and their purposes:
a. CAMERA
Purpose: Enables users to join or host video consultations with consultants.
Disclosure: Access is requested only when a user starts or joins a video call.
Privacy: No video data is accessed or stored without user consent.

b. MICROPHONE
Purpose: Required for audio and video calls during consultancy sessions.
Disclosure: Permission requested at runtime only for active calls.
Privacy: The app does not record or share microphone data without consent.

c. READ/WRITE EXTERNAL STORAGE (if applicable)
Purpose: Allows users to upload profile images or share consultation-related documents.
Disclosure: Users manually choose files to upload; no background scanning occurs.
Privacy: All uploaded files are user-initiated and securely transmitted.

d. POST_NOTIFICATIONS (Android 13 and above)
Purpose: Sends notifications about new messages, consultations, and updates.
Disclosure: Users can manage or disable notifications anytime in system settings.
Privacy: Only relevant app notifications are sent; no personal data is read or stored.

e. BIND_NOTIFICATION_LISTENER_SERVICE (if applicable)
Purpose: Used for displaying custom call notifications or heads-up incoming call screens.
Disclosure: The app does not read or access user messages or notifications.
Privacy: Used solely to manage app notifications related to calls.

f. Permissions Not Used
Speak2Me does not use or request:
- READ_CONTACTS
- READ_SMS
- RECEIVE_SMS
- CALL_LOG
- LOCATION

Transparency and User Control
- All sensitive permissions are requested at runtime using Android’s permission dialog.
- Each permission’s purpose is disclosed within the app before requesting it.
- The Privacy Policy and Play Store listing clearly explain how permissions are used.
- No sensitive data is sold, shared, or stored without user consent.

6. Your Rights
You have the right to:
- Access and update your information.
- Request deletion of your account and personal data.
- Opt-out of receiving promotional communications.
To exercise these rights, contact us at help.speak2me@gmail.com

7. Children’s Privacy

Speak2Me does not knowingly collect personal information from individuals under 18 years of age. If we become aware that such data has been collected, we will delete it immediately.

8. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted with the updated effective date. Continued use of the app means you accept the revised policy.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our practices, please contact us at:
Email: help.speak2me@gmail.com